If you're having problems signing in to your account using 2-step verification, verify sure your mobile device software and Coinbase app are both up to current. If you're logging in with a browser, make sure you're using the most recent version of Chrome. It may also be beneficial to clear your cache and restart your browser. If you're encountering problems with a mobile app, consider closing it and then reloading it. If it doesn't work, try rebooting your phone and double-checking your internet connection.
How do I verify my identity through the mobile app?
Select Profile & Settings.
Tap Enable send and receive at the top. ...
Select your document type.
Follow the prompts to upload your ID document.
Once the steps are completed, the identity verification process is complete.
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